FIXITorPRO ("Platform," "we," "us," or "our") is operated by 17Rivers LLC (DBA FIXITorPRO). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application. Please read this policy carefully to understand our practices regarding your information.
Information We Collect
We may collect information about you in a variety of ways:
•Personal information — name, email address, phone number, ZIP code, and business details you provide when registering, claiming a business, or submitting a repair request.
•Repair information — descriptions of repair issues, photos you upload, and cost estimates you generate.
•Usage data — information about how you interact with the Platform, including pages visited, search queries, and device information.
•Payment information — processed securely by our third-party payment provider; we do not store full card numbers.
How We Use Your Information
•To provide, operate, and maintain the Platform and its features.
•To connect homeowners with contractors and deliver lead notifications, quotes, and job alerts.
•To send transactional and notification emails (welcome emails, password resets, job alerts, and quote confirmations).
•To respond to your comments, questions, and customer service requests.
•To monitor and analyze usage, trends, and activities to improve the Platform.
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
•Trusted third-party service partners — when you submit a repair request or service form, your information (including name, phone number, ZIP code, and repair details) may be shared with trusted third-party service partners to fulfill your repair request. These partners may contact you via phone or SMS using automated technology regarding your service request.
•Contractors — when you submit a repair request, relevant details are shared with matching contractors in your area.
•Service providers — trusted third parties for payments, email delivery, and analytics, governed by their own privacy practices.
•Legal compliance — when required by law, court order, or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption for checkout and account sessions. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
•Request access to or a copy of your personal information.
•Request correction of inaccurate information.
•Request deletion of your personal information and account.
•Opt out of certain marketing communications at any time.
Cookies & Tracking
We use cookies and similar technologies to operate the Platform, remember your preferences, and analyze usage. You can control cookies through your browser settings, though disabling them may affect Platform functionality.
Children's Privacy
The Platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.
Contact Us
For inquiries regarding your data or account, write to us at 17Rivers LLC (DBA FIXITorPRO), P.O. Box 114 Woodlyn, PA 19094-0114.